FAQ

Delivery time depends on your governorate. You'll get a tracking update once it's handed to our courier; it usually takes from 1 to 5 days maximum.

Yes — we currently ship nationwide across Egypt.

We accept various types of payments, including:

Cash on delivery.

Visa or Master card.

You can request a change or cancellation, as long as your order hasn't shipped yet.

In case you requested a change or cancellation after the order has shipped, the shipping charge will be paid by you.

Yes. You have 14 days from delivery to return or exchange, provided the item is unworn, unwashed, and the tags are intact.

Only shipping fees will be paid by you.

Yes — subject to stock availability.

Contact us within 14 days and we'll replace it or refund it in full, including shipping costs.

Yes — original tags and hygiene seal must be attached and unbroken.

Refunds are processed within 7 business days of us receiving your return.

Yes, you're entitled to inspect your package before completing payment to the courier.

In case any incidents occur, don't hesitate to get in touch with us as soon as you receive the order, explaining your issue and attaching photos of the issue, if any.

Check our size guide before ordering. You have 14 days to exchange if needed.

Reach us by email or WhatsApp — our team responds within one business day.

Don't hesitate to contact us explaining the issue, and we will make sure to get you as satisfied as possible.